Frequently Asked Questions

  • Where do you sharpen?
    • We sharpen in the salon.  We have a small table and can function just about anywhere in the salon without interfering with you or your clientele!
  • Is it loud?
    • No, the noise is minimal.  In fact, your blow dryer is louder than our machine.
  • What if I have to do a haircut while you are sharpening my shears?
    • You are welcome to use any of our shears from our sales case while we sharpen yours.
  • When do you come to the salon?
    • We work by appointment, so you do not have to wait for us to show up and hope you are there when we come.  We will set up a day and time that works best for everyone in the salon.  Just give us a call (877-214-3552) or fill out the form under “Contact Us and we can usually have you scheduled within a couple of weeks.
  • How often should I sharpen?
    • We recommend every 4-6 months.  Servicing your shears can be likened to changing the oil in your car.  Rather than waiting for the car to begin performing poorly it is best to change the oil routinely.
      • After 4-6 months your shears will likely begin to push the hair.
      • By this time, there is also build up of hair, chemicals, rust, etc. in the screw area that cannot be seen but must be cleaned.
  • Can you sharpen a shear too much?
    • Not if it is done properly!  Some sharpeners can be too aggressive and remove excess metal, however we use a highly skilled honing method!  Please see our Proper vs. Improper Sharpening page for more details.
    • An average shear is designed to last approximately 5-8 years with routine sharpening.
      • No shear lasts forever despite what some salesmen may tell you.
      • Some may say their shear has lasted 20 years, but how many of those years was it performing poorly before they finally serviced it?
      • Isn’t it better to have a tool that is always working at peak performance?
  • Can a badly sharpened shear be fixed?
  • I only have 1 shear, should I have a backup?
    • Yes, every professional has a backup.
    • You never know when your shears will take a bad drop and instantly become unusable!
    • It may take 1-2 weeks for us to come and repair the shear.  Having a backup will prevent any interruptions to your services.
  • What happens when I drop my shears?
    • Getting nicks in the blade from dropping will shorten the life of your shear quickly.  To remove one bad nick could be the equivalent of 2-3 years of light sharpening.
    • If your shears have been dropped chances are high that they will need balancing.
    • A shear will loosen when it is dropped.  This can cause the shear to push or fold the hair when you cut.
  •  What forms of payment do you accept?
    • We accept cash, check and all major credit/debit cards.

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